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Shipping, Returns & Damage Policy

What is your shipping policy?

We ship within 24 hours Monday through Friday, excluding holidays. If we cannot ship within these times we will contact you using the information you have provided. Generally speaking, if an order is placed before 2 PM PST it will ship the same day- if you need confirmation that an order placed later than that will go out the same day, please call to confirm.  It is our policy to ship in compliance with U.S.D.O.T. (US Dept. of Transportation CFR 49) regulations.


Do you ship Internationally?

Shipping method will be at our discretion. International customers will be responsible for any customs duties or fees for the full purchase price of the order.


What is your Return Policy?

We will replace defective products. We cannot be responsible for delays caused by the shipping companies, whether it be because of weather conditions or human error. If a package is damaged during shipment we will replace your order and deal with the shipper for a refund.

Guaranteed Outcome, LLC. does offer a 60 Day Product Guarantee. This is for product purchase only and does not include any shipping fees. Please return the full or empty packaging within the 60 Day time period along with the reason for the return and your correct contact information for a full product refund to:

Guaranteed Outcome, LLC
12383 Rough & Ready Hwy.
Grass Valley, CA 95945

It is also helpful if you e-mail us at: This way the shipping department will be aware of your return.


What is your Damage Policy?

Please inspect your package immediately to determine whether there has been any damage or leakage. Report any damaged goods within 48 hours of receipt of your goods. We will not accept claims for damages that have not been reported within 72 hours of your receiving your product.